Anti-Fraud – Report It! Stop It!

What to Do if You Become a Victim of Fraud/Identity Theft

  1. Start a written log; write down when you noticed the fraud and the actions you took including names.
  2. Keep any evidence related to the fraud situation:
    • Cancelled cheques
    • Certified or other mail receipts
    • Chat room or newsgroup text
    • Printed or electronic copies of emails
    • Printed or electronic copies of web pages
    • Credit card, money order or wire receipts
    • Shipping envelopes
    • Facsimiles
    • Pamphlets or brochures
    • Phone bills
  3. Do not use online banking of any kind or access any online accounts with any third party vendors on the infected computer(s) until the following steps are completed:
    • Change your Kindred account numbers (dependent upon the severity of the compromise) and online banking PACs (in branch or by telephone). 
    • If your credit card information is accessed online; contact all credit card companies by telephone and change all passwords.
    • Change all PACs/passwords, by telephone, for any other accounts/vendors/third parties that you would have accessed online.
    • Contact your branch to review your account history and look for any other irregular/unknown transactions.  While reviewing your account history, also review all utility bills to ensure that all bill payment setups are valid and/or identify and cancel any unknown utility bill setups.
    • Have the computer cleaned/wiped by certified computer personnel.  Do not use the computer again until it has been certified cleaned/wiped.  If the computer personnel can provide any documentation of what was cleaned/wiped and if any viruses/key loggers/Trojans were found, please provide a copy to your home branch.
  4. Ensure reputable virus protection is in place and up to date on your computer.  Check to ensure regular virus scans are running.
  5. Think about all the other private/confidential information that was stored/saved on your computer and contact the appropriate organizations (eg. Service Now, to flag driver’s licenses and health cards; Passport Canada regarding passports, credit card companies, utility vendors, etc.).
  6. Report this situation to your local police. If there is a loss, send Kindred the case number when/if reported.

Contact the Credit Bureaus to flag your credit record:
Equifax Consumer Relations - Toll-free: 1-800-465-7166
Trans Union - Toll-free: 1-800-663-9980
Business Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m.

If you receive spam email messages or telephone calls where you believe telemarketers were attempting to commit a fraud, report it to the Competition Bureau of Canada.

Telephone: 819-997-4282    Toll-free: 1-800-348-5358 (Canada)
Toll-free TTY: 1-800-642-3844 (for hearing-impaired only)   
Fax: 819-997-0324
Mailing Address:
50 Victoria Street
Gatineau, Quebec
K1A 0C9
Business Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Contact the Canadian Anti-Fraud Centre for additional guidance regarding what to do in the case of potential identity theft, computer compromise and other forms of fraud.

Toll-free: 1-888-495-8501  
Toll-free Fax: 1-888-654-9426


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