Tools and Resources
Monday to Friday (by phone or email): 8 a.m. - 6 p.m.
Aylmer, Kitchener, Leamington, Mount Forest, New Hamburg and Waterloo
Monday to Wednesday, and Friday: 9:30 a.m. to 5 p.m.
Thursday: 9:30 a.m. to 6 p.m.
Monday to Wednesday: 9:30 a.m. to 5 p.m.
Thursday and Friday: 9:30 a.m. to 6 p.m.
Monday to Wednesday, and Friday: 9 a.m. to 5 p.m.
Thursday: 9 a.m. to 6 p.m.
All of our branches and head office will be closed in observance of the following dates.
New Year's Day: January 2, 2023 (observed)
Family Day: February 20, 2023
Good Friday: April 7, 2023
Victoria Day: May 22, 2023
Canada Day: July 3, 2023 (observed)
Civic Holiday: August 7, 2023
Labour Day: September 4, 2023
National Day for Truth and Reconciliation: October 2, 2023 (observed)
Thanksgiving Day: October 9, 2023
Remembrance Day: November 13, 2023 (observed)
Christmas Day: December 25, 2023
Boxing Day: December 26, 2023
New Year's Day: January 1, 2024
1265 Strasburg Road
Kitchener, ON N2R 1S6
Please note: This is an administration office only. There are no branch services and no ATM at our head office.
Online Banking: Click here to login to Online Banking
Phone Banking: 1.844.320.5380
Need Help? After hours Online or Phone Banking support:
Call 1.888.273.3488 or email firstname.lastname@example.org
In addition to our branches, we offer a weekly presence at Parkwood Mennonite Home in Waterloo each Wednesday from 9:30 to 10:30 a.m. to help residents bank in the comfort of their own home environment.
Extended Area Services
Because we’re committed to our rural communities, we have four drop boxes where rural members can make non-cash deposits. These are serviced by our Elmira, Mount Forest, and New Hamburg branches. Please contact your local branch for more details.
Report a Lost or Stolen MEMBER CARD® debit card:
During business hours, please call our Member Contact Centre at 1.888.672.6728
After hours, please call 1.888.277.1043
Report a Lost or Stolen Mastercard® Card:
Within Canada / Continental US call 1.855.341.4643
Outside Canada / Continental US call 1.647.252.9564
To set up an interview with a Kindred Credit Union representative or to make a media inquiry, please contact:
Frank Chisholm, Director, Brand and Marketing Kindred Credit Union
1265 Strasburg Road, Kitchener, ON N2R 1S6
Phone: 519.746.1010 ext. 5211
We want to hear from you.
At Kindred Credit Union, our values of integrity, compassion, and stewardship are woven into everything we do. We believe that our members have a right to expect a different kind of banking relationship, a relationship that focuses on what’s right for you. We want you to have an excellent banking experience with Kindred.
If you have a concern or complaint, we want to know about it so that we can respond promptly, accurately, and with the utmost courtesy. We will provide our members with easy and accessible ways to register a complaint, and we will do our best to respond and resolve it whenever possible. All complaints and personal information collected, whether written or oral, will be handled in a fair, timely, and confidential manner. Our members are entitled to no less. Learn more about Kindred’s commitment to your privacy.
Kindred’s Member Complaint Resolution Process:
If you have a concern, please contact your local branch staff or the Member Support team at the Kindred head office. Most problems can be resolved quickly and easily by speaking with your local branch staff.
If your concern isn’t resolved to your satisfaction, please speak with your Branch Manager.
If you are not satisfied with the Branch Manager’s response, you may escalate your complaint for further review. Call us toll-free at 833.909.0014, fax to 833.940.0030, or email Member.Resolution@kindredcu.com. You may also send a letter to our head office.
What you can expect: We will acknowledge receipt of your escalated complaint in writing, and we will begin to investigate. To aid the complaint investigation, we may:
Our response to you: Once the investigation is complete, we will provide a written response that outlines the findings of our investigation.
If Kindred is unable to resolve the issue to your satisfaction, you can contact our credit union trade association, Central 1, which may be able to mediate with Kindred on your behalf. A member of Central 1’s legal team fills the role of ombudsperson for Ontario credit unions. This person can be reached by emailing email@example.com.
It is important to note that Central 1 does not have the authority to reverse Kindred’s decisions, as each credit union in Ontario operates independently.
If you are still dissatisfied after following our complaint resolution process, you may escalate your complaint by writing to the Financial Services Regulatory Authority of Ontario (FSRA).
First download and fill in the Business Activity Complaint form to open an investigation with FSRA.
Then send the completed Business Activity Complaint form to FSRA, along with: The written response you received from your credit union or caisse populaire and any other supporting documents you may have.
By email: firstname.lastname@example.org
Financial Services Regulatory Authority of Ontario (FSRA)
Licensing & Market Conduct Division
Credit Union and Caisse Populaire Complaints
5160 Yonge Street
4th Floor, Box 85
Toronto, Ontario M2N 6L9
If you have any technical difficulties, please call 1.888.273.3488 or email email@example.com.
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