Tools and Resources
We offer a number of convenient ways to bank, from in-person options to remote alternatives.
If you’re not yet set up with our remote banking alternatives, now is a great time to do so. This will ensure you’re able to continue banking with us, even if you’re not able to visit us in person. You can access your accounts in many ways.
In today’s busy world, there isn’t always time to drive over to your local branch. Our friendly knowledgeable Kindred team is only a phone call away. Live, local representatives are available to assist you with things like:
If our Member Contact Centre cannot directly answer your questions, they can connect you with the right expert to assist you further.
And our Member Contact Centre has extended hours to help you even after your branch closes. See contact info and hours here. We look forward to serving you!
While we have lots of remote ways to bank, if you’d like to visit us in person, we’re still here for you. Visit one of our 8 full service branches and we’ll be happy to answer your questions, help you with transactions or help you make a plan to meet your financial goals.
To sign in to Online Banking, visit kindredcu.com and click the login button in the top right corner of your screen. If it is your first time using online banking, see our full instructions for setting up Online Banking.
If you’re not sure how to start or you need to obtain your login details, please call our Member Contact Centre at 1.888.672.6728.
The Kindred Mobile App is available on iPhone and Android devices. With a host of convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you. Get the iPhone App. Get the Android App. If you’re not sure how to start or you need to obtain your login details, please call our Member Contact Centre at 1.888.672.6728.
TIP: If you have a cheque to deposit, with Deposit Anywhere™ you can quickly and securely deposit it with your smartphone or tablet, from anywhere, day or night.
In addition to our branches, we offer a weekly presence at Parkwood Mennonite Home in Waterloo each Wednesday from 9:30 to 10:30 a.m. to help residents bank in the comfort of their own home environment.
Our Drop Box isn't just for night owls! All of our branches have a Drop Box, much like a library book deposit. The Drop Box is available 24/7 and you can use it to deposit cash and cheques, as well as transfer slips, signed documents, and information for our Investment or Lending staff members. Simply place your deposit in an envelope and include a note with your name, member number, and the account you'd like your funds deposited into; ensure the envelope is sealed; and drop it in the depository.
Extended Area Services
Because we’re committed to our rural communities, we also have four drop boxes where rural members can make non-cash deposits. These are serviced by our Elmira, Mount Forest, and New Hamburg branches. Please contact your local branch for more details.
The Drop Box will be checked Monday to Friday and deposits will be processed at the start of the following business day.
Enjoy surcharge-free transactions. All EXCHANGE ATMs are able to complete a cash withdrawal, PIN change, transfer, or balance inquiry and thousands have the ability to complete a deposit instantly into your bank account. Stop using ATMs that charge you a few dollars every time you need some quick cash, and find an EXCHANGE ATM instead!
Interac e-Transfer offers a convenient, contact-free way for you to send money through online banking and our mobile app, quickly and securely, to anyone with an online banking account in Canada and an email address or mobile phone.
Select account packages offer a limited number of free Interac e-Transfer transactions, as well as the Request Money and Autodeposit features, making online banking easier and more affordable.
Note: There’s a $1.00/transaction Interac e-Transfer fee for all other Personal banking and Business banking chequing and savings accounts. Refer to the Personal and Business Service Fee Schedules for details. Fees are subject to change.
Our Wealth and Investment and Lending team members are available to meet with you by phone or virtually to serve you and would be happy to schedule appointments in the format you are most comfortable with.
If you know the phone extension of the branch staff member you would like to connect with, you can call 1.888.672.6728 and enter their extension. Or, simply send them an email to schedule a meeting.
Have additional questions? Call our Member Contact Centre at 1.888.672.6728, or email firstname.lastname@example.org.