Small Business Online Banking

Small Business Online Banking

Designed to meet the financial needs of small businesses, organizations, and agriculture operations, Small Business Online Banking is a smart, simple, and seamless platform that allows you to access your account when you are on the move or at your desk.

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You can delegate certain functions to your employees, bookkeeper or accountant.

The delegate function allows you to assign:

  1. Initiator access to a designated user of your choice, like an employee or bookkeeper where they can view details, initiate transactions such as a bill payment, transfer or  Interac e-Transfer†. Business signers approve or reject these transactions.
  2. Read-only access to a designated user of your choice, like an accountant where they only view information and do not have access to perform transactions on your account.

You can easily set up your delegates within the Small Business Online Banking system 24/7. Delegates receive their own login ID and Personal Access Code (PAC). Your delegates will only have access to the information you choose.

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You can easily set up and use Small Business Online Banking.

Whether you are upgrading from MemberDirect® Online Banking or registering for Small Business Online Banking for the first time, it is quick, easy and convenient for you to manage your business' banking needs online. You will have all of the same information as in personal online banking — and more.

You can perform a variety of business banking functions through Small Business Online Banking.

Within Small Business Online Banking, you are able to:
  • Manage your delegates:
    • Create and set up delegates as Initiator or Read-only, which provides them with their own login ID and PAC so they can log in separately.
    • Add/modify delegate(s) securely and easily.
    • Unlock your delegates (or change their password) if their account is locked through entering the wrong login information three times (or if they forget their password).
  • Manage dual signers on business accounts that require two people to approve transactions. (You can have as many signers as the organization requires, but you only need 2 to sign for dual-signature approval.)
  • Send customized invoices by email and manage accounts payable
  • Request Interac e-Transfer from customers and link the payment with a particular invoice
  • Register up to 100 email addresses for Autodeposit so that e-Transfers are automatically deposited into the account of your choosing
  • Manage your accounts anytime; anywhere through mobile access with our Mobile App and Mobile Web (this option is only available for signers. Delegates can only access Small Business Online Banking through the full website).
  • Pay your federal taxes online to the Canada Revenue Agency.
  • Make immediate or scheduled bill payments, transfers. (Delegates can initiate the transaction, and the signer can approve or reject these transactions.)
  • Send and/or receive an Interac e-Transfer.
  • Create a similar transaction (based on previous transactions) to reduce the amount of steps to make the same transaction.
  • Manage your Small Business Alerts (set up required) to stay informed when you need to approve transactions in the account (Transactions Pending Approval) or when transactions are about to expire (Transactions About to Expire). You can receive and view Small Business Alerts by email or text message. (Text messaging rates may apply.)
  • View e-Statements and cheque images – free-of-charge.
  • Check rates or branch information.

You can streamline transactions with dual signature support.

The dual signature feature allows at least two people to approve any single transaction.

If you require two signatures to process transactions on your account, this function allows one signer to initiate a transaction (such as a bill payment or transfer) and the other signer can approve or reject it.

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You can rest assured your financial information is protected.

Small Business Online Banking is protected at our highest level of security in the financial industry.
  • Signers are the only ones who are able to approve and complete transactions within Small Business Online Banking.
  • You are able to decide which delegates can initiate transactions (Initiator) and which ones can just view the account (Read-only). Delegates are only able to view the information you allow.
  • Each individual accessing the account through one of our online channels has their own unique login ID and PAC

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You can access your account at any time, day or night.

Available 24 hours a day/7 days a week

You can access and perform transactions for Small Business Online Banking on our full website, Mobile Web, and the Mobile App.

Signers can access Small Business Online Banking on all three options using a computer and/or internet-enabled tablet or smartphone. Delegates can only use the full website to access Small Business Online Banking.

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To help our business members that manage a high volume of incoming payments, we’re pleased to offer a consolidated bill payment service called Bill Payment Remittance Processing (BPRP). This service simplifies payments by sending a single settlement and a comprehensive report that details the incoming transactions and the originating financial institutions. Service fees apply.

Non-consolidated bill payments continue to be available. This service is suitable for vendors that receive lower volumes of payments and are comfortable managing multiple settlements and reports.

For more information about BPRP, please speak with your Account Manager or email

Who might benefit from Small Business Online Banking?

  • Small businesses, organizations, or agricultural operations in Canada looking for a tailored, convenient and easy-to-use online solution to help meet their banking needs, streamline their processes, save time and extend their access, options and preferences.
  • Small businesses, organizations, or agricultural operations who manage or have someone manage their bill payments and transfers online (e.g. bookkeeper, employee, etc.).
  • Small businesses, organizations, or agricultural operations who have an accountant who views account details and information.
  • Also, it's great for small businesses that have a 2-to-sign (dual signature) approval process for banking transactions (i.e. bill payments and funds transfers between accounts). This process can be done online, and even on the go through Mobile Web Banking or on the Kindred Mobile App.
Looking for more information? Check out our Frequently Asked Questions.

Online Banking

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