Contact Us

Kindred Head Office

Hours: Monday to Friday, 9 am - 5 pm

1265 Strasburg Road
Kitchener, ON  N2R 1S6

Phone: 519.746.1010 or 1.888.672.6728
Fax: 519.746.1045


If your request requires the disclosure of confidential, account, order-related or personal information for resolution, please contact us by telephone or use our Secure Contact Form as email is not a secure method of communication.

In Person, by Phone or Fax

Report a Lost
or Stolen MEMBER CARD®
debit card

During business hours, please contact your local branch.
After hours, please call 1.888.277.1043.

Media and Career Inquiries

Report a Lost or Stolen Mastercard® Card

For Credit Union Mastercards issued prior to January 1, 2018, please call 1.800.667.6577.

For Credit Union Mastercards issued after January 1, 2018:
Within Canada / Continental US call 1.855.341.4643
Outside Canada / Continental US call 1.647.252.9564


After hours online banking support: 1.888.273.3488 or email

We want to hear what you have to say about our site, products and services or other questions or comments you would like to share.

Please use our Secure Contact Form.

If you need to share confidential documents electronically, please use SecureIT, our secure messaging system.

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*Email addresses on this site are published for the purpose of communicating about the products and services we offer with members and potential members. In accordance with Canada's Anti-Spam Legislation (CASL), it does not constitute consent to receive unsolicited commercial electronic messages.

Online Banking

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