Frequently Asked Questions

Small Business Online Banking

  1. What is Small Business Online Banking?
  2. How is Small Business Online Banking different from personal online banking?
  3. What is the dual signature feature?
  4. What is a delegate?
  5. Can I set-up a delegate to approve transactions?
  6. How do I set up a delegate’s login and password?
  7. What do I do if my delegate forgets their login information or becomes locked out of online banking?
  8. What is the Transaction Manager?
  9. How long will transactions appear in the Transaction Manager?
  10. How do I know if there are transactions that require my approval?


What is Small Business Online Banking?

A: Small Business Online Banking is a smart, simple, and flexible online solution for small businesses, organizations, and ag operations. Small Business Online Banking offers all of the same functionality that you are used to, in addition to new features developed specifically for your business, including:

  • Delegate assignment
  • Dual Signature Authorization
  • Invoicing
  • Interac Enhancements

How is Small Business Online Banking different from personal online banking?

A: Small Business Online Banking continues to offer you an easy to use platform for your daily banking needs. However, you may notice upon login that the Personal Financial Management budgeting tools are not available to your business.

What is the dual signature feature?

A: Dual signature authorization allows business members who require two-signatures for their transactions, to easily complete these transactions online. With dual signature authorization, one signer can initiate the transaction and a second signer can approve the transaction. Both of the approvals must be granted prior to the transaction being processed and the funds debited from the account.

What is a delegate?

A: Delegates are individuals such as an accountant, bookkeeper, or employee who are granted limited access to a business account. Any signer on the account has the ability to assign up to three delegates. Each delegate is assigned a privilege:
Read-Only: allows the delegate to view the account information, but restricts them from creating any transactions.
Initiator: allows delegates to create transactions that require additional approval by an authorized signer before the transaction is processed. These delegates can initiate transfers and bill payments without needing to be full signers on the account.

Can I set-up a delegate to approve transactions?

A: No. At this time, there are only two access levels for delegates—Read-only or Initiator. If you would like your delegate to be able to approve transactions, they will need to be set-up as a signer on the business membership.

How do I set up a delegate’s login and password?

A: When you create a delegate in Small Business Online Banking, the system will assign a delegate login number, which will start with a capital D. You will have to create a temporary password for your delegate (5 to 8 digits; should not start with a ‘0’). The delegate will be asked to change this password when they first login. Once your delegate has been added, they will receive an email or text message informing them of their login credentials. The username and password are delivered in separate messages and will be sent 10-minutes apart.

What do I do if my delegate forgets their login information or becomes locked out of online banking?

A: To restore access when a delegate is locked out, complete the following steps:

  • Login to Small Business Online Banking
  • Select the Business Services link on the left-hand menu
  • Select Add / Modify Delegates to open the Delegate Manager page
  • Select Edit beside the delegate’s name
  • Check the ‘Unlock this account’ checkbox
  • Click ‘Submit’

What is the Transaction Manager?

A: The Transaction Manager is a page that displays the transactions that have been created by any delegate, which require approval from another signer. The Transaction Manager also displays any transactions that have been rejected, recalled, or expired in the past 30 days.

How long will transactions appear in the Transaction Manager?

A: The Transaction Manager will display recalled, rejected, or expired transactions for 30 days. A transaction awaiting approval will be displayed for seven days before expiring.

How do I know if there are transactions that require my approval?

A: Small Business Online Banking allows you to set up alerts that inform you when a new transaction requires your approval or is about to expire.

Invoicing

  1. What is the Invoicing feature and how does it work?
  2. Will I receive a copy of each invoice that I send to my customers?
  3. Can I download my invoicing information?
  4. Do I have to enter an invoice number each time I create a new invoice?
  5. How do I apply a manual payment to an invoice?
  6. How will I know how many days I have left in my free trial?
  7. How do I de-register from the Invoicing feature?
  8. Will I continue to have access to my invoices after I have de-registered?

What is the Invoicing feature and how does it work?

A: Small Business Invoicing is an easy-to-use tool that allows your business to manage invoicing and accounts receivables within online banking with a single login. With Small Business Invoicing, you can create customized and professional invoices and send them directly to your customers from online banking.

Will I receive a copy of each invoice that I send to my customers?

A: Yes, you will automatically receive a PDF copy of an invoice you have emailed to your customer. The PDF copy will be sent to the email address specified in the business profile. You can edit the email address associated with the business on the Business Settings page.

Can I download my invoicing information?

A: You can click on the Excel icon in the Invoicing dashboard to download the list of invoices to a spreadsheet. You can also click on the printer icon to download the invoices into a PDF document.

Do I have to enter an invoice number each time I create a new invoice?

A: No. A new invoice number will be generated automatically when you create a new invoice. You may specify a start number in your first invoice and the system will auto-increment from that point forward.

How do I apply a manual payment to an invoice?

A: You can apply a manual payment to an invoice which has a status of SENT, or OVERDUE. Click on the Actions dropdown menu beside the invoice and select ‘Apply Payment’, enter the payment details, and select ‘Apply Payment’. The invoicing status will automatically update to PAID status.

How will I know how many days I have left in my free trial?

A: You can see how many days are left in your trial by clicking on Business Products.

How do I de-register from the Invoicing feature?

A: Business Products will display the status of your registration and provide you the option to de-register from the Invoicing service.

Will I continue to have access to my invoices after I have de-registered?

A: Once you de-register from the Invoicing service you will continue to have access to existing invoices for the remainder of the current billing cycle, up to 30 days. Once that billing cycle is over, you will no longer have access to your invoices. Please ensure that you download your invoices before de-registering for the service.

Interac Enhancements

Interac now offers enhanced services, which are available via Small Business Online Banking, as well as Kindred’s personal online banking. Please click here for Interac FAQs.

 
Security

Online Banking

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