Report a Lost/Stolen Card

Member Card

To report a lost or stolen MEMBER CARD® debit card please call 519.772.5808 during business hours or 1.888.277.1043 for after hours service.

Mastercard Emergency Card Services

If your card is ever lost or stolen, call any time, day or night. Your cards will be cancelled immediately and replacement cards ordered. At your request, your cards can be sent to you sooner - within 24-48 hours to most travel locations. You can also be provided with emergency cash, billable to your card account, to keep you going until the card arrives.

For a lost or stolen Credit Union Mastercard issued prior to January 1, 2018 please call 1.800.667.6577.

For a lost or stolen Credit Union Mastercard issued after to January 1, 2018:
Within Canada / Continental US call 1.855.341.4643
Outside Canada / Continental US call 1.647.252.9564

 
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