Quick Questions

• What are your branch hours?

  You can view details about each of our eight branch locations around Southern Ontario and their hours of operation as well as our expanded network of ATMs on our Find a Branch page.

• How can I receive technical support at any time?

  In today’s busy world, online banking is a major convenience. You can bank anywhere and at any time. But what happens if you run into a snag? Where can you turn for help? At Kindred, we’ve got you covered 24 hours a day, 7 days a week. Here’s how to know who to call.

  Monday – Friday 8:00am-6:00pm

  Call our Member Contact Centre at 1.888.672.6728. We have extended hours for your convenience. Our live, local representatives are available to assist you with things like:

  • Online technical support and troubleshooting
  • Mobile app support and troubleshooting
  • Financial transactions (including account inquiries, bill payments, transfers between accounts, and more)
  • Ordering cheques or updating products and services
  • Updating contact information
  • Booking appointments

  When we cannot directly answer you questions, we can connect you with in-branch experts to assist you further.

  Outside Business Hours:

  If you need assistance to access your accounts online outside of our Member Contact Centre hours, we have technical support available 24/7! Call 1.888.273.3488 for assistance with:

  • Online technical support and troubleshooting
  • Mobile app support and troubleshooting

  If you need help with any of your online banking needs, please contact us. We’re here to serve you!

• What do I do if I've lost my debit or credit card?

  Please report a lost or stolen card as soon as you notice it’s missing.

  Report a Lost or Stolen MEMBER CARD® debit card:

  
  During business hours, please call our Member Contact Centre at 1.888.672.6728
  After hours, please call 1.888.277.1043

  Report a Lost or Stolen Mastercard® Card:
  Within Canada / Continental US call 1.855.341.4643
  Outside Canada / Continental US call 1.647.252.9564

Visit our Full FAQs

• How can I send secure documents to a Kindred staff member?

  If you need to send a confidential document, please don't send it through email. To help protect your private information, use SecureIT, our secure messaging system.

• How do I set up online banking?

  In order to set up online banking, you will need your Access Card Number and your Your Personal Access Code (PAC). (PAC is simply another name for ‘password’.)

  This article will walk you through setting up your online account step by step.

• On which holidays are your branches closed?

  Holiday Closures: Our branches and head office will be closed on the dates listed below for these statutory holidays and observances.

  New Year’s Day: January 1, 2026
  Family Day: February 16, 2026
  Good Friday: April 03, 2026
  Victoria Day: May 18, 2026
  Canada Day: July 1, 2026
  Civic Holiday: August 3, 2026
  Labour Day: September 7, 2026
  National Day for Truth and Reconciliation: September 30, 2026
  Thanksgiving Day: October 12, 2026
  Remembrance Day: November 11, 2026
  Christmas Eve: December 24, 2026 - Early Closing at 3:00 p.m.
  Christmas Day: December 25, 2026
  Boxing Day: December 28, 2026
  New Year’s Eve: December 31, 2026 - Early Closing at 3:00 p.m.
  New Year’s Day: January 1, 2027