Service Notice
November 13, 2026
The ongoing Microsoft service disruption may affect some Kindred services and communications.
What you need to know:
Interac e-Transfers®: Members who use Microsoft email services, such as Outlook or Hotmail, may experience delays receiving Interac e-Transfer notifications.
Email communications: Emails sent to Kindred may be delayed. Please do not rely on email for time-sensitive requests.
Secure messaging: Members with access to SecureIT secure messaging can continue to send messages to Kindred through this service.
Urgent assistance: If you need immediate assistance, please call our Member Contact Centre at 1-888-672-6728.
We encourage members to visit Microsoft's service status page for updates and confirmation that services have been restored before resuming normal email communications.
Thank you for your patience and understanding.