Mobile App FAQs

Frequently asked questions

Do I have to pay anything?

Absolutely not. The Kindred Credit Union Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app?

The Kindred Credit Union Mobile App can be downloaded in just three easy steps:

For iPhone users:
  1. Using your iPhone, search for "Kindred Credit Union" in the App Store
  2. Select the app icon, and verify that the author of the app is Kindred Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"
For Android™ users:
  1. Using your Android phone, tap the search icon and search for "Kindred Credit Union" on Google Play™
  2. Select the app icon, and verify that the author of the app is Kindred Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

Will there be a Blackberry version of the Kindred Mobile App?

We certainly hope so! While we would have liked to have launched a native Blackberry app simultaneously, we were simply unable to do so. We also felt that it was important for us to serve our Apple- and Android-using members well by releasing these two apps as soon as we could. Kindred is considering options for providing Blackberry support and we will include updates here when we have more to report. For more information on using the Kindred Mobile App on a BB10 device, see the questions and answers at the bottom of this page.

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

QuickView seems to be broken. It either doesn’t save my settings, or it tells me “Account Balances Unavailable”. Why?

This can happen when major changes in either the App or the website cause the saved settings to become incompatible. Most recently, this happened for some members when we switched to MEMBER CARD® login from Member Number and Branch. The following steps should fix it by removing the old settings from the website. If they do not, please contact us.

  1. From a PC, log into your MemberDirect account
  2. Go to Account Services > Mobile Banking App
  3. Remove the device from the list of registered devices
    • This could be tricky…you may have multiple devices registered there, and it will likely be difficult to know which is the right one. Unfortunately, the device IDs aren’t descriptive. Removing them all should work, but it will also turn off QuickView on all of the devices. You will then have to re-enable them individually.
  4. Log into the App on your device
  5. Go to Settings > Account Preferences
  6. Enable QuickView and tap Save
  7. Log out. QuickView should now be visible for you.

Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?

No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.
As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site at: kindredcu.com/m/

How do I remove the app from my device?

For iPhone users: removing the app is as easy as tapping and holding your finger down on the Kindred Mobile App icon, then tapping the "X" in the top right corner.
For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall.

Can I install the Android version of Kindred Mobile on my BB10 device?

While we are aware that some of our members have done this, Kindred is not currently able to offer support or endorsement for the installation of Kindred Mobile on BB10 devices.

I used Snap/1Mobile/Amazon to install the Android app on my BB10 device but Deposit Anywhere doesn’t work. It keeps telling me that the photos are inadequate, but they look fine to me. Can this be fixed?

We are aware of this issue, and we are working to get to the point where the Android app is fully functional within the BB10 Android environment. Until that time, we cannot provide support for the installation or usage of Kindred Mobile on BB10 devices.

How do I install the Android app on my BB10 device?

As mentioned in the previous question, Kindred cannot currently offer support or endorsement for this. If members choose to install the Kindred Mobile app on their BB10 device, they do so at their own risk.

 
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