Credit unions ranked first in customer service in annual awards

TORONTO, ON — According to the annual 2017 Ipsos® Best Banking Awards program, Canadians have ranked Canada’s credit unions first among all financial institutions in providing Customer Service Excellence and Branch Service Excellence for the 13th year in a row. Credit unions were also awarded sole honours for Values My Business for the 10th consecutive year. Overall, Canada’s credit unions received a total of eight awards in 2017.

“Excellent customer service is a strategy for most financial institutions, but for credit unions, it’s simply part of our DNA. Each and every interaction – whether in person, online or on the phone – is solely based on finding the best financial product or service that will meet an individual’s personal or business needs,” explained Martha Durdin, president and CEO, Canadian Credit Union Association. “On behalf of all of Canada’s credit unions, we thank Canadians for their ongoing support and recognition of our efforts.”

To read the full CCUA press release, click here


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