Integrated Accessibility Standards Policy

Purpose

In keeping with our values of Integrity and Compassion the following policy has been established by Kindred Credit Union (Kindred) to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

Kindred governed by this policy as well as the Accessibility Standards for Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

Scope

This policy covers all staff.

Policy

Kindred is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This policy will be implemented in accordance with the time frames established by the Regulation.

Accessibility Plan
Kindred will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, Kindred will provide a copy of the Accessibility Plan in an accessible format.

Self-Service Kiosks
Kindred will have consideration for accessibility when designing, procuring or acquiring our self-serve kiosks to better serve persons with disabilities.

Training Staff and Board Members
Kindred will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to:

  • All its staff and board members;
  • All persons who participate in developing Kindred’s policies; and,
  • All other persons who provide goods, services or facilities on behalf of the company.

The training will be appropriate to the duties of the staff members, board members and other persons.

Staff members will be trained when changes are made to the accessibility policy. New Staff Member’s will be trained as part of their HR onboarding.

Kindred will keep a record of the training it provides

Information and Communications Standards

Feedback
Kindred will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Accessible Formats and Communication Supports
Upon request, Kindred will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

Kindred will consult with the person making the request in determining the suitability of an accessible format or communication support.

Kindred will also notify the public about the availability of accessible formats and communication supports.

Accessible Websites and Web Content
Kindred will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

Employment Standards

Recruitment
Kindred will notify its staff members and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process
Kindred will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Kindred will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants
When making offers of employment, Kindred will notify the successful applicant of its policies for accommodating staff members with disabilities.

Informing Staff Members of Supports
Kindred will continue to inform its staff members of its policies (and any updates to those policies) used to support staff members with disabilities, including policies on the provision of job accommodations that take into account an staff member’s accessibility needs due to disability. This information will be provided to new staff members as soon as practicable after commencing employment.

Accessible Formats and Communication Supports for Staff Members
Upon the request of a staff member with a disability, Kindred will consult with the staff member to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other staff members.

In determining the suitability of an accessible format or communication support, Kindred will consult with the staff member making the request.

Workplace Emergency Response Information
Kindred will provide individualized workplace emergency response information to staff members who have a disability, if the disability is such that the individualized information is necessary, and if Kindred is aware of the need for accommodation due to the staff member’s disability. Kindred will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the staff member requires assistance, Kindred will, with the consent of the staff member, provide the workplace emergency response information to the person designated by Kindred to provide assistance to the staff member.

Kindred will review the individualized workplace emergency response information when the staff member moves to a different location in the organization, when the staff member’s overall accommodations needs or plans are reviewed.

Documented Individual Accommodation Plans
Kindred will maintain a written process for the development of documented individual accommodation plans for staff members with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

Return to Work Process
Kindred maintains a documented return to work process for its staff members who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps Kindred will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (ie., the Workplace Safety Insurance Act, 1997).

Performance Management, Career Development and Advancement & Redeployment
Kindred will take into account the accessibility needs of staff members with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to staff members, or when redeploying staff members.

 
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